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HSBC: Covid-19 Relief for Customers and Businesses

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HSBC Bank Malaysia and HSBC Amanah Malaysia has announced financial assistance programmes for individuals and SMEs in Malaysia that have been affected by the Covid-19 pandemic. This comes on the back of Bank Negara Malaysia’s (BNM) call to extend support in the face of rising economic challenges.

Customers may apply for and choose either a three-month deferment or up to 50% reduction in monthly instalments for six months. All retail customers that have suffered from reduced income may also apply for a reduction in monthly instalments for six months.

The assistance is available to individual customers or spouses that fall under the B40 category and have registered for Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR), as well as those who have recently lost their jobs due to the pandemic. Micro-enterprises and SMEs that are unable to operate during the Full Movement Control Order (FMCO) may also apply for this assistance.

Stuart Milne

“Malaysian families and businesses are enduring the toughest of conditions that is testing the resiliency of all. This is a collective problem that requires collective solutions, and we remain steadfast in our support of customers to ensure they can withstand the current challenges. We hope these measures continue to offer relief to individuals and businesses affected by the fallout from the Covid-19 virus”, said Stuart Milne, CEO of HSBC Malaysia.

HSBC Malaysia continues to be in consultation with BNM as we evaluate specific initiatives that will enable customers and businesses to navigate through their financial challenges while allowing them to focus on getting through these critical days.

During this time, for the safety and health of customers and employees, HSBC is encouraging customers to reach out to the bank via Web Chat agents or via the website.

Customers can also continue to utilise the various HSBC online banking platforms.

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